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Subject:
QUICK RESPONSE
For all of you out there who've had to deal with an irate customer, this one is
for you. It's a classic!
An award should go to the United Airlines gate agent in Denver for being smart
and funny, while making her point, when confronted with a passenger who probably
deserved to fly as cargo.
A crowded United Airlines flight was canceled. A single agent was rebooking a
long line of inconvenienced travelers. Suddenly an angry passenger pushed his
way to the desk. He slapped his ticket on the counter and said, "I HAVE to be on
this flight and it has to be FIRST CLASS."
The agent replied, "I am sorry, sir." "I'll be happy to try to help you, but
I've got to help these folks first, and I'm sure we'll be able to work something
out."
The passenger was unimpressed. He asked loudly, so that the passengers behind
him could hear, "DO YOU HAVE ANY IDEA WHO I AM?"
Without hesitating, the agent smiled and grabbed her public address microphone,
"May I have your attention please," she began, her voice heard clearly
throughout the terminal. "We have passenger here at Gate 14 WHO DOES NOT KNOW
WHO HE IS." "If anyone can help him find his identity, please come to Gate 14."
With the folks behind him in line laughing hysterically, the man glared at the
United agent, gritted his teeth and swore "F*** You!".
Without flinching, she smiled and said, "I'm sorry, sir, but you'll have to get
in line for that too."
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